In New Zealand, everyone has the right to one free credit report every three months.
If you have already accessed your free credit report, you can still get another free copy if you have been declined credit in the last 90 days or had an item corrected on your credit report.
You can access a your illion credit report every three months via our website here.
If you believe someone has fraudulently accessed or used your personal information (or is likely to do so), you should check your credit file for any suspicious transactions and also request illion to place a Suppression Report on your credit file.
Click here to request, extend or cancel your credit file suppression
Experian is a technology business that provides merchant information to banks to help their customers easily identify where a purchase was made. This includes details like the company trading name, logo, maps and other contact details. These details appear on your statements and within your banking apps.
We have nothing to do with transactions charged to your account and are unable to assist with any disputes. This includes enquiries related fraudulent transactions, requests to stop charges such as subscriptions and requests for refunds.
Please contact the business or your bank directly for assistance.
We have nothing to do with transactions charged to your account and are unable to assist with any refunds. We are not a bank or a merchant and are unable to assist with requests for refunds.
Please contact the business or your bank directly for assistance.
Experian is a technology business that provides merchant information to banks to help their customers easily identify where a purchase was made. This includes details like the company trading name, logo, maps and other contact details. These details appear on your statements and within your banking apps.
If you are a business owner and have feedback on how your business appears on bank statements and apps, please submit merchant transaction feedback.
Please click here for more information.
To enquire about our business solutions, please contact us via our form and the team will be in contact with you.
If you would like to set up/deactivate a user, enquire about a report or are currently experiencing a technical issue, please log your issue here.
Our Complaints Handling Procedure has been developed in accordance with the Australia/ New Zealand Standards AS/NZS 10002:2014 which promotes timely and efficient handling of complaints in a fair and objective manner.
Click here to lodge a complaint
For enquiries regarding your illion credit report, ban requests and correction requests, please call us on 0800 733 707 (9am-5pm Monday to Friday).